Terms and refunds
The deal, in the same plain words as the rest of the site. If a term here contradicts something we say elsewhere on the site, tell us — we will honour whichever is better for you and fix the other one.
The short version
- Cancel the subscription whenever you like. No notice, no minimum term, no fee.
- 14 days to change your mind on a new subscription, and a full refund if you do.
- 1-2-1 lessons are free to cancel up to 24 hours before. Inside 24 hours we charge for the slot.
- Your first 1-2-1 is refundable if it wasn't useful. Tell us within a week.
- Nothing is charged for a 1-2-1 until we have confirmed it.
- Four units stay free forever — no card, no account.
1. What you can buy
Three things, and you can use the site without buying any of them.
| Free | The first unit of every year — four units, all six lessons and every game. No card, no account, no email address. |
|---|---|
| Subscription | £12.99 a month or £129 a year. Opens all 24 units and every module review. One price covers every child in your household, however many there are. |
| 1-2-1 lessons | £35 an hour, charged pro rata: £17.50 for 30 minutes, £26.25 for 45, £35 for 60. Pay per session — no packages, and you do not need a subscription to book one. |
2. The subscription
Paying
Payments are taken by Stripe. We never see or store your card details. The subscription renews automatically — monthly or annually, whichever you chose — until you cancel it.
Cancelling
You can cancel at any time, without giving a reason and without a fee. Cancelling stops the next payment. You keep access until the end of the period you have already paid for — we do not cut you off the moment you cancel.
We do not refund part-months or part-years on a cancellation, except in the two cases below.
Your 14-day right to change your mind
Because you buy online, the Consumer Contracts Regulations 2013 give you 14 days from subscribing to cancel for any reason and get your money back. We do not ask you to waive that right, so it applies in full: tell us within 14 days and we refund what you paid, whether or not your child used the lessons.
Email hello@lingualane.co.uk. You do not need a form or a reason.
If we put the price up
We will email you at least 30 days before any price rise, and it will never apply to a period you have already paid for. If you do not want the new price, cancel before it starts and nothing more is taken.
3. 1-2-1 lessons
Booking and confirming
Choosing a slot on the booking page is a request, not a confirmed lesson. We reply by email within 24 hours with the video link and a payment request. Nothing is charged until we have confirmed the session. If we cannot offer the slot you asked for, we will say so and suggest another — you are not charged and you owe us nothing.
Cancelling and rescheduling
| More than 24 hours before | Free. Cancel or move it, no reason needed, no charge. If you have already paid, you get it back in full or we hold it as credit — your choice. |
|---|---|
| Inside 24 hours | The session is charged. The slot was held for your child and cannot be filled at that notice. |
| Your child is ill | We move it, free, whatever the notice. Just tell us. We are not going to charge a family for a poorly child, and we would rather you kept them at home. |
| If we cancel | A full refund, or another slot at a time that suits you. Whichever you prefer. |
If you do not turn up
We will wait 15 minutes and stay reachable on email. After that the session counts as taken. If something went wrong at your end — the link, the wifi, a bad day — email us and we will almost certainly just rebook you.
Your first session, or your money back
If your child's first 1-2-1 was not useful, tell us within a week of the lesson and we refund it in full. No form, no explanation required, and it does not affect anything else you have booked. We would rather refund a bad fit than keep the money.
This applies once per family, to the first session.
Siblings
Two children within a year or two of each other can share a 1-2-1 at no extra cost. Tell us when you book so we can plan for both of them.
What happens in a session
Lessons are live video with a named teacher. A parent or guardian is welcome to sit in and we encourage it with younger children. You get a short written note afterwards saying what we covered, what went well and the one thing to practise.
4. How to get a refund
Email hello@lingualane.co.uk and say what you want refunded. That is the whole process. There is no form and you do not have to justify it in any of the cases listed above.
We will reply within 2 working days and, where a refund is due, send it back to the card you paid with within 14 days, usually much sooner. Your bank may take a few more days to show it.
5. Accounts
The account belongs to the parent or guardian, never the child. Children never sign in, never enter an email address and never create anything. You sign in with a link we email you, so there is no password to lose.
Please do not share your sign-in link outside your household. The subscription is priced to cover every child in your home; it is not a school or club licence. If you want to use LinguaLane with a class or a group, email us and we will work something out.
Your child's progress is stored in your own browser and never reaches us. That means it does not follow them to another device, and clearing your browser data clears it. The privacy policy explains this properly.
6. What we promise about the teaching
We will teach with reasonable care and skill, which is what the Consumer Rights Act 2015 requires and what we would want for our own children. The lessons follow the Key Stage 2 languages curriculum, and all three of us are DBS checked.
What we cannot promise is a particular result. Children learn at different speeds, and anyone guaranteeing a grade or a level from a Spanish lesson is selling you something.
We aim to keep the site available, but we do not guarantee it will never be down. If it is unavailable for a long stretch and that materially spoils what you paid for, tell us and we will put it right — a credit, an extension, or a refund.
7. The lesson content
The units, worksheets, recordings and games are ours. You may print, download and use them freely for the children in your own household — that is what they are for. Please do not republish them, sell them, or hand them on to other families or a school.
8. Behaviour in lessons
We may end a session and decline further bookings if a child or adult is abusive to a teacher. This has never happened and we do not expect it to. If we end a session for this reason, we do not refund it.
9. Changing these terms
If we change anything here that matters, we will email anyone with a subscription or a booked lesson at least 30 days before it takes effect. Changes never apply backwards to something you have already paid for.
10. If something goes wrong
Email hello@lingualane.co.uk first. We reply within 24 hours on weekdays and we would much rather sort it out directly.
These terms do not affect your legal rights. Nothing here takes away anything the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 give you. If any part of these terms turns out to be unenforceable, the rest still stands.
If we cannot resolve it between us, you can complain to Citizens Advice, and about how we handle your data to the Information Commissioner's Office.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can also bring a claim in your own courts.